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Frequently Asked Questions

I – PRODUCT INFORMATION

How can I determine my correct size for Pellini products?
A: We provide a comprehensive size guide on each product page, offering measurements and fitting recommendations to ensure you find the perfect fit.
Are the colors of the products on the website accurate?

A: We strive to display our products as accurately as possible. However, due to varying screen settings, slight color variations may occur.

Can I find extended-size options for Pellini products?

A: Yes, we offer a diverse range of sizes to cater to all body types, including extended sizes for select products.

How do I care for my Pellini garments to maintain their quality?

A: We provide specific care instructions for each product to help you preserve its quality and prolong its life. Please refer to the care label or product description for guidance.

II – GIFT OPTIONS

Can I purchase Pellini products as gifts?

A: Absolutely! Our fashion pieces make exceptional gifts for loved ones. You can add a gift note during checkout to personalize the experience.

Do you offer gift-wrapping services?

A: Currently, we do not offer gift-wrapping services. However, our packaging is elegantly designed, enhancing the gifting experience.

Can I include a personalized message with the gift order?

A: Yes, you can include a personalized message during the checkout process to convey your sentiments to the recipient.

Do gift orders include the invoice or price information?

A: To ensure a seamless gifting experience, we do not include price information in gift orders. The invoice will be emailed to the purchaser.

Can gift recipients exchange the products?

A: Yes, gift recipients can exchange the products following our exchange policy.

III – SHIPPING

What are the shipping options for Pellini products?

A: We offer standard and express shipping options to cater to your preferred delivery timeframe.

How long does it take for my order to be delivered?

A: Standard delivery typically takes 2-5 business days, depending on your location.

Do you ship internationally?

A: Yes, we provide international shipping to various countries. Shipping fees and delivery times may vary depending on the destination.

How can I track my order?

A: Once your order is dispatched, we will provide you with a tracking number via email to monitor your shipment’s progress.

IV – PAYMENT METHODS

What payment methods does Pellini accept?
A: We accept various payment methods, including major credit cards, debit cards, cash, and other secure online payment options.
Can I pay for my order using multiple payment methods?

A: Currently, we only accept single payment methods per order. However, you can choose from a variety of payment options to suit your preference.

Is my payment information secure on Pellini's website?

A: Yes, we prioritize the security and privacy of our customers. Our website uses encrypted payment gateways to protect your sensitive information.

Do you offer installment payment options?

A: At this time, we do not provide installment payment options. All orders must be paid in full at the time of purchase.

Can I use gift cards or promotional codes for my purchase?

A: Yes, you can apply valid gift cards or promotional codes during checkout to avail of discounts or redeem rewards.

V – EXCHANGE

Can I exchange my purchase for a different size or product?

A: Yes, we offer an exchange policy within a specified period from the date of purchase.

What is the timeframe for initiating an exchange?
A: You can exchange your item within 15 days for normal products, and 7 days for sale products from the date of receiving your order.

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